ORDERS

ORDERS

All orders are processed and shipped Monday through Friday from 9:30 AM to 5.30 PM.  

All orders placed after 2:00PM on Friday will be processed the next business day. 

Please allow up to two business days for your order to be processed and shipped. 

During high seasons or sales events it may take 2-4 business days to ship. 

We ship in the continental United States and most International countries.

Orders are shipped via the shipping method selcted at checkout.

To cancel an order you may contact customer service, but due to time differences, we cannot guarantee requests can be made before the order ships. 

INTERNATIONAL ORDERS

International shipments do take longer to arrive and vary depending on final destinations and customs clearance. Unfortunately we cannot control delays experienced by shipping Internationally. Please be advised that International orders may require additional tax/duty for import to delivery destinations. We are not responsible for these additional fees. 

These fees are determined by the customs agency within the destination country. Although charges are not always incurred, duties and taxes will be based on the value of the order for goods imported. Payment of any duties and import taxes is the responsibility of the receiver, and these fees (I.C.O.D) are collected at the time of delivery. The receiver must pay the duties and taxes due on their package. The international shipping cost incurred at time of check out is non refundable. (A delivery ignored or refused by the receiver is deemed "Abandoned.")

If you refuse a shipment from Haus of Monogram due to customs duties, taxes, or any other reason, you will be held responsible for both the original shipping charges and the fee incurred if customer sends package back. This amount will be deducted from your total merchandise refund.

Haus of Monogram is not responsible for Abandoned packages.

PAYMENT INFORMATION

We accept American Express, VISA, MasterCard and Discover credit cards, AmazonPay, GooglePay, AFFIRM and PayPal as forms of payment. Customers will be charged as soon as order is submitted on HausofMonogram.com.